Leather Goods FAQ - Custom Orders, Shipping & Care

Frequently Asked Questions

1. What does LwLeatherworking do?

LwLeatherworking is my small workshop, based in Norfolk, where I make handmade full grain leather goods and everyday carry accessories. I design and craft leather wallets, belts, card holders, dog accessories, firefighter gear, home essentials, and custom leather pieces, all built with durability, functionality, and traditional craftsmanship in mind.

Every product is individually handcrafted using premium materials and designed to improve with age.

2. What materials do you use?

I use carefully selected premium materials including full grain leather, vegetable-tanned leather, Badalassi Pueblo leather from Tuscany, durable hardware, quality thread, and traditional finishing techniques.

I choose my leather for its durability and its ability to develop a rich natural patina over time, so it becomes more individual the more you use it.

Materials commonly used include:

  • Full grain leather
  • Vegetable-tanned leather
  • Badalassi Pueblo leather
  • Solid brass hardware
  • Durable stitching and fittings

Designed to last and improve with age.

3. Can I order a custom or personalised leather item?

Yes. I regularly make personalised and custom leather goods.

Custom options may include:

  • Initials and names
  • Personalisation
  • Custom sizing
  • Colour choices
  • Bespoke designs
  • Fire service accessories
  • Everyday carry items

If you have an idea you'd like to bring to life, get in touch through my contact form and I'll help you create something unique.

4. How long does production take?

Most of my handmade leather products are completed within approximately 2–5 working days, depending on current order volume and item complexity.

Custom leather orders and personalised products may need a bit longer.

I'll give you an estimated completion time throughout the process wherever possible.

5. Do you ship internationally?

Yes, I ship handmade leather goods worldwide.

Delivery times and shipping costs vary depending on:

  • Destination country
  • Shipping method
  • Order size
  • Product type

I use tracked shipping options wherever they're available and practical.

6. What payment methods do you accept?

I accept a range of secure payment methods including:

  • Visa
  • Mastercard
  • PayPal
  • Debit and credit cards
  • Additional payment methods available at checkout

Payment options may vary depending on location and platform availability.

7. What is your returns and refund policy?

If an item arrives damaged or defective, please contact me within 30 days with photos and details of the issue.

Depending on the circumstances, I may arrange:

  • Repair
  • Replacement
  • Refund

Because genuine leather is a natural material, variations in grain, markings, colour, and texture are expected characteristics rather than defects.

Leather naturally develops patina and character through use.

Custom and personalised orders may have different return eligibility depending on production stage.

8. How do I care for handmade leather products?

Proper leather care helps handmade leather goods remain durable and age beautifully over time.

Recommended leather care:

i) Wipe with a soft dry cloth to remove dust and dirt

ii) Occasionally apply a suitable leather conditioner or leather balm

iii) Avoid prolonged exposure to water, direct heat, or strong sunlight

iv) If leather becomes wet, allow it to air dry naturally

v) Minor marks often soften naturally as leather develops patina

Full grain leather and vegetable-tanned leather become more individual with regular use.

9. Do you offer wholesale or bulk orders?

Yes. I welcome wholesale enquiries, retailer partnerships, and larger custom leather projects.

Please get in touch with:

  • Product requirements
  • Quantities
  • Location
  • Timescales

I'll talk through the options and put together pricing based on your project requirements.

10. How much does shipping cost?

Shipping costs vary depending on:

  • Delivery destination
  • Parcel size and weight
  • Shipping method selected

Available shipping options and prices are shown during checkout.

I aim to keep delivery affordable while making sure your order arrives safely.

11. Will customs charges or import taxes apply?

International orders may be subject to customs duties, taxes, or import processing fees depending on your country.

These charges are determined by local authorities and remain the responsibility of the buyer.

12. How can I contact LwLeatherworking?

You can contact me using my website contact form or by email at:

LwLeatherworking@gmail.com

I aim to respond to enquiries within 24–48 business hours whenever possible.

Whether you have questions about handmade leather goods, custom projects, personalised orders, or product advice, I'm always happy to help.