Leather Goods FAQ | LW Leatherworking — Custom Orders, Shipping & Care
Frequently Asked Questions | LW Leatherworking
1. What does LW Leatherworking do?
LW Leatherworking is a small UK workshop based in Norfolk specialising in handmade full grain leather goods and everyday carry accessories. We design and create handcrafted leather wallets, belts, card holders, dog accessories, firefighter gear, home essentials, and custom leather products built with durability, functionality, and traditional craftsmanship in mind.
Every product is individually handcrafted using premium materials and designed to improve with age.
2. What materials do you use?
We use carefully selected premium materials including full grain leather, vegetable-tanned leather, Badalassi Pueblo leather from Tuscany, durable hardware, quality thread, and traditional finishing techniques.
Our leather is chosen for its durability and ability to develop a rich natural patina over time, creating products that become more individual with use.
Materials commonly used include:
- Full grain leather
- Vegetable-tanned leather
- Badalassi Pueblo leather
- Solid brass hardware
- Durable stitching and fittings
Designed to last and improve with age.
3. Can I order a custom or personalised leather item?
Yes. We regularly create personalised leather products and custom handmade leather goods.
Custom options may include:
- Initials and names
- Personalisation
- Custom sizing
- Colour choices
- Bespoke designs
- Fire service accessories
- Everyday carry items
If you have an idea you'd like to bring to life, get in touch through our contact form and we can discuss creating something unique.
4. How long does production take?
Most handmade leather products are completed within approximately 2–5 working days, depending on current order volume and item complexity.
Custom leather orders and personalised products may require additional production time.
Estimated completion times are provided throughout the process whenever possible.
5. Do you ship internationally?
Yes. LW Leatherworking ships handmade leather goods worldwide.
Delivery times and shipping costs vary depending on:
- Destination country
- Shipping method
- Order size
- Product type
Tracked shipping options are used where available and viable.
6. What payment methods do you accept?
We accept a range of secure payment methods including:
- Visa
- Mastercard
- PayPal
- Debit and credit cards
- Additional payment methods available at checkout
Payment options may vary depending on location and platform availability.
7. What is your returns and refund policy?
If an item arrives damaged or defective, please contact us within 30 days with photos and details of the issue.
Depending on circumstances, we may arrange:
- Repair
- Replacement
- Refund
Because genuine leather is a natural material, variations in grain, markings, colour, and texture are expected characteristics rather than defects.
Leather naturally develops patina and character through use.
Custom and personalised orders may have different return eligibility depending on production stage.
8. How do I care for handmade leather products?
Proper leather care helps handmade leather goods remain durable and age beautifully over time.
Recommended leather care:
i) Wipe with a soft dry cloth to remove dust and dirt
ii) Occasionally apply a suitable leather conditioner or leather balm
iii) Avoid prolonged exposure to water, direct heat, or strong sunlight
iv) If leather becomes wet, allow it to air dry naturally
v) Minor marks often soften naturally as leather develops patina
Full grain leather and vegetable-tanned leather become more individual with regular use.
9. Do you offer wholesale or bulk orders?
Yes. We welcome wholesale enquiries, retailer partnerships, and larger custom leather projects.
Please contact us with:
- Product requirements
- Quantities
- Location
- Timescales
We'll discuss available options and provide pricing based on project requirements.
10. How much does shipping cost?
Shipping costs vary depending on:
- Delivery destination
- Parcel size and weight
- Shipping method selected
Available shipping options and prices are shown during checkout.
We aim to keep delivery affordable while ensuring products arrive safely.
11. Will customs charges or import taxes apply?
International orders may be subject to customs duties, taxes, or import processing fees depending on your country.
These charges are determined by local authorities and remain the responsibility of the buyer.
12. How can I contact LW Leatherworking?
You can contact LW Leatherworking using our website contact form or by email at:
We aim to respond to enquiries within 24–48 business hours whenever possible.
Whether you have questions about handmade leather goods, custom projects, personalised orders, or product advice, we're always happy to help.